This document outlines the Shipping policy and Delivery Policy for Intrapay (https://intrapay.in/), covering both physical goods delivered by a carrier and digital products that are instantly accessible.

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1. Physical Products Shipping Policy

This shipping policy applies to any physical products purchased from Intrapay that require delivery by a third-party carrier.

📦 Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped, which will include tracking information.

🚚 Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout based on the delivery location and the size/weight of the package.
• Estimated Delivery Times (after processing):
  • Domestic (India): 5-10 business days
  • International: 10-20 business days (varies significantly by destination)

Please note: Delivery delays can occasionally occur, especially during peak holiday seasons or due to unforeseen carrier issues.

🗺️ Shipping Confirmation and Order Tracking

• Once your order ships, you will receive a Shipping Confirmation email containing your tracking number(s).
• The tracking number will be active within 24 hours of the email being sent.

🌍 International Shipping policy

• We offer international shipping to select countries.
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Intrapay is not responsible for these charges if they are applied and they are your responsibility as the customer.

❓ Lost or Damaged Packages- shipping policy

• If you receive your product damaged, please contact us immediately at [Your Support Email Address] with your order number and a photograph of the item’s condition.
• If a package is confirmed lost by the carrier, we will work with you to initiate a refund or resend the order.

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2. Digital Products shipping policy

This policy applies to all digital products sold by Intrapay, including Ebooks, PDF courses, online courses, software, software source codes (Android/iOS), online classes, software installations, domains, and hosting services.

💻 Instant Delivery- shipping policy

• For most digital goods (Ebooks, PDF courses, online courses, software, and source codes), delivery is instantaneous upon successful payment confirmation.
• You will receive a confirmation email containing the access details, download link(s), or instructions to access the content through your Intrapay account.

⏱️ Setup-Required Digital Services

• Services that require manual setup or configuration, such as software installations, domain registrations, and hosting services, may require additional time.
• Delivery/Access Time: While the order confirmation is instant, the full service setup is typically completed within 24 to 48 hours. You will be notified via email once the service is fully provisioned and ready for use.

📧 Non-Receipt of Digital Product- shipping policy

If you have successfully completed payment and have not received access to your digital product within 30 minutes (or within the 48-hour window for setup services):

1. Check your Spam/Junk Folder: Delivery emails can sometimes be filtered by email providers.
2. Verify Your Account: Log into your Intrapay account at https://intrapay.in/ to check your Order History and My Courses/Downloads sections for direct access.
3. Contact Support: If the product is not available after checking the above, please contact our support team immediately at [Your Support Email Address] with your order number and purchase details. We will manually verify your purchase and ensure you receive access as quickly as possible.

🔄 No Shipping Costs

Since digital products are delivered electronically, there are no shipping costs associated with these purchases.

24/7 Support: Your 💯 Confidence Guarantee

Confidence in Every Transaction. Our dedicated team is ready 24 hours a day, 365 days a year to resolve any problem. Contact us anytime!

Contact Method	Details
Email Support	intrapay2023@gmail.com
Call / WhatsApp / Text	9694000940
Online Ticket	Create a ticket via our Contact Us page on the website.
Community Support	[Link to WhatsApp Group]

For our complete contact information, including office addresses and comprehensive support channels, please visit our dedicated Contact Us page on the website: [Link to Contact page]